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  1. StakeHeroes Support
  2. General

GAMES

  • Where can I find instructions for a casino game?
  • How fair is playing at the Casino?
  • How do I play in the Casino?
  • Whats Casino and how does it work?
  • How do sportsbook odds work?
  • How do I know if an online casino game is safe and reliable?
See all 20 articles

POPULAR QUESTIONS

  • How to claim a bonus
  • Welcome Bonuses – How to Claim Your Welcome Bonus
  • How much can i withdraw weekly?
  • What are wagering requirements?
  • I forgot my password. What should i do?
  • How can I change my registered e-mail address?
See all 8 articles

ACCOUNT

  • Which documents are valid as proof of address?
  • I forgot my password
  • Document requirements
  • What types of limits are available?
  • Why is KYC needed?
  • What documents i need for KYC?
See all 9 articles

TECHNICAL

  • My games are freezing/frozen?
  • My games are slow/lagging?
  • I've been disconnected during a game, what do I do
  • I am experiencing a technical issue
  • An error or other technical issue occurred in a casino game while playing. What to do?
  • What happens if I receive a call whilst playing in the casino?
See all 10 articles

DEPOSITS/WITHDRAWALS

  • How long do withdrawals take?
  • Why is my withdrawal pending?
  • Are there any fees for withdrawal?
  • What is Wagering?
  • What payment methods can I use?
  • What is IBAN/SWIFT?
See all 13 articles

SECURITY & LICENSES

  • Is my money safe at your casino?
  • Is my data secure on your site?
  • What license do you have?