You can request a withdrawal by clicking on your balance, doing this will launch the payment portal. Choose ‘Withdrawal’ followed by the correct method and the amount you wish to withdraw.
Please note that withdrawals should be made back to the payment method used when depositing. Deposits made by a Paysafecard will require Bank Transfer payment method to be used when requesting a withdrawal.
Also make sure that you have upload your KYC documents under the section "KYC", after approval of your KYC documents can you been able to request a withdrawal.
Once you have selected the payment method, insert the required payment details and click 'Withdraw' to complete the request. We have a withdrawal processing time of up to 24 hours. Once a withdrawal has been successfully processed and released from our end, a time period will apply depending on the payment method used, these can be seen below, for instance:
- Bank Transfer: 2-10 banking days.
- Visa/Mastercard: 2-10 banking days.
- Neteller & Skrill: 15 minutes - 24 hours.